Refund policy

Returns & Refunds — We've Got You Covered 💛

Cancellations Changed your mind? No problem! You can cancel your order within 12 hours of placing it. After that, it's already on its way into processing, so act fast and reach out to us straight away.

Returns Because we ship worldwide and work hard to get every order to you quickly, we're unable to accept returns once your order has been dispatched. We'd encourage you to take a good look at the product details before ordering — but if you ever have a question, just ask us first!

Damaged, Defective, or Wrong Item? We're so sorry if something arrived less than perfect! Please contact us within 48 hours of deliverywith:

• Your order number
• A photo or short video showing the issue

We'll make it right — either with a replacementor a full/partial refund, whichever works best for you.

Delivery Times We aim to get every order to you as quickly as possible. Occasionally, delays can happen due to carrier, customs, or weather issues — these are outside our control, but we'll always do our best to keep you informed.

Package Marked as Delivered but Missing? If your tracking shows delivered but you haven't received it, please check with neighbours and your local postal service first. If you still can't locate it, get in touch and we'll do our best to help.

Wrong Address? Please double-check your shipping address at checkout — we process orders quickly and can't reroute once shipped. If you spot an error, contact us immediately!

Refund Processing Once approved, refunds are returned to your original payment method within 5–10 business days.

Questions? Just Ask! 😊 We're always here to help before things escalate. Reach out to our support team and we'll sort it out together.